I Was Speechless! Seriously!

If you know me that will be hard to believe that I was speechless! I promise it is true!  After all my resisting Blendabilities, I finally decided to get on board when I could get them for free with Sale-A-Bration if I preorderd stamps from the Occasions catalog.  I finally was using them, they were popular and I was trying really hard to use them when I could.  Today, I had an email from Stampin' Up that they were had discontinued all blendabilities permanetly.

Good bye Blendies   🙁

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Why?

A number of you have experienced quality issues with the Blendabilities product line, which has resulted in frustration for both you and your demonstrator. Due to the nature of the defect, SU has concluded that difficulties, dissatisfaction, and product returns will only become more widespread. The manufacturer is unable to correct the problem in a manner that SU is certain would meet our high quality standards and provide us with a stable, long-term solution. Therefore, after a great deal of deliberation and in order to prevent further disappointment, the Blendabilities product line has been discontinued.


So what does this mean for those of you that have orderd Blendabilities?

Q & A

Q: What are the quality problems with this product?
A: When the tip is welded to the barrel, the welding process can leave microscopic (invisible) holes in the marker tip. This leads to accelerated evaporation of the alcohol in the ink.

Q: Are all Blendabilities markers defective?
A: No. Most Blendabilities markers work as intended. We ask that you use your best judgment to determine whether your product is in good condition or if you need a refund.

Q: Why did it take so long for Stampin’ Up! to discover this problem?
A: Over the months we’ve noticed quality issues with this product, but they were within normal tolerance. We’ve also received some great feedback and know that many of you have thoroughly enjoyed working with Blendabilities. However, when corrections and complaints became more and more frequent, we increased the sophistication of our quality testing. This led to discoveries that meant we had a serious problem with the product line. Although these are still great markers, our manufacturer is now reporting a 30 to 40 percent fail rate before they are shipped to Stampin’ Up!—which is unacceptable.

Q: How will customers be notified if they need to obtain a refund or select another product?
A: 1) Customers who purchased Blendabilities via the online store will be contacted by Stampin’ Up!,

2) SU will provide me with a list of customers requiring an item replacement (or refund) so I can work with you directly.

Q: Will Stampin’ Up! refund shipping and tax on unshipped Blendabilities?
A: Yes.

Q: Can I replace my Blendabilities for non-defective Blendabilities?
A: No. We’re returning our entire inventory of Blendabilities to the manufacturer.

Q: Why are my customers seeing “no results found” when they search for Blendabilities? How will they know that this product is no longer available?
A: The online store (under Ink and Coloring/Blendabilities) now includes messaging informing customers that the Blendabilities line has been discontinued. The search function can’t be updated because of system restrictions.

Q: If I placed my order before the items were turned off, will I receive them?
A: Most orders for Blendabilities placed on or before Thursday, February 26 were fulfilled.

Q: Can we expect that other backordered items currently turned off will go through the same process?
A: No. This situation came about because of a quality issue and is isolated to Blendabilities.

Q: Does this mean that Stampin’ Up! is struggling financially?
A: No. Stampin’ Up! is financially strong and stable. The decision to pull this product line was based on the need to end a product line that does not meet our quality standards. This decision will allow us to pursue other, more viable product options.

Q: If I selected Blendabilities as my Sale-A-Bration item and it is on backorder, do I have to choose another Sale-A-Bration item?
A: Yes. We have fourteen other Sale-A-Bration items from which to choose.

Q: Now that Blendabilities are no longer available as a Sale-A-Bration redemption item, will our remaining Sale-A-Bration items run out more quickly?
A: With Blendabilities no longer available as a Sale-A-Bration option, it is anticipated that the demand on other Sale-A-Bration items will be higher than forecasted. For that reason, all Sale-A-Bration items (with the exception of stamps) will now be “while supplies last.”

Q: Will Sale-A-Bration be extended?
A: No.

Q: Should I hold on to my orders and wait until the Blendabilities issue is resolved?
A: No. This product is no longer available.

SO….here it is:

The following products will no longer be unavailable:

Item Number     Product Name
133624      Wild Wasabi Stampin' Blendabilities  
133626      Soft Sky Stampin' Blendabilities  
133625      Pink Pirouette Stampin' Blendabilities
133623      Bermuda Bay Stampin' Blendabilities  
131002      Wisteria Wonder Assortment Blendabilities  
131005      Smoky Slate Assortment Blendabilities  
129370      Skin Tone Assortment Blendabilities  
131003      Rich Razzleberry Assortment Blendabilities  
130997      Pumpkin Pie Assortment Blendabilities  
130999      Old Olive Assortment Blendabilities  
131001      Night of Navy Assortment Blendabilities  
130994      Melon Mambo Assortment Blendabilities  
130998      Daffodil Delight Assortment Blendabilities  
131004      Crumb Cake Assortment Blendabilities  
129369      Color Lifter Blendabilities  
130995      Cherry Cobbler Assortment Blendabilities  
130996      Calypso Coral Assortment Blendabilities  
131000      Coastal Cabana Assortment Blendabilities  
139922     Sale-A-Bration Calypso Coral Blendabilities
139923     Sale-A-Bration Coastal Cabana Blendabilities
139924     Sale-A-Bration Cherry Cobbler Blendabilities
139925     Sale-A-Bration Crumb Cake Blendabilities
139926     Sale-A-Bration Daffodil Delight Blendabilities
139927     Sale-A-Bration Melon Mambo Blendabilities
139928     Sale-A-Bration Night of Navy Blendabilities
139929     Sale-A-Bration Old Olive Blendabilities
139930     Sale-A-Bration Pumpkin Pie Blendabilities
139931     Sale-A-Bration Rich Razzleberry Blendabilities
139932     Sale-A-Bration Smoky Slate Blendabilities
139934     Sale-A-Bration Wisteria Wonder Blendabilities